Lenovo recalling some ThinkPad batteries

August 16, 2009 at 08:51 2 comments

The story s,“Lenovo recalling some ThinkPad batterie” posted to the wire Friday, stated that Lenovo has issued a recall for faulty batteries. The company is offering to replace products that are faulty, but it has not issued a recall, which usually is initiated when there is a safety issue and requires all affected products to be returned.

The headline has been changed to reflect this, along with the first, fourth and fifth paragraphs. The story has been corrected on the wire and now reads as follows:

Lenovo to replace defective ThinkPad batteries

Lenovo is offering to replace certain batteries sold with its ThinkPad line of laptops, warning users that they may be permanently damaged due to errors.

The company is offering free replacements for batteries that do not recharge or suffer from “irreparable damage,” according to Lenovo’s support Web site.

Users need to run a diagnostics tool to see if batteries show any of those symptoms. The tool can be downloaded from Lenovo’s support site. If it indicates the battery either is damaged, shows sudden drops in the fuel gauge or fails to recharge, then the battery may need to be replaced.

Eligibility for a free replacement also depends on the laptop model and specific battery installed. Only a limited number of ThinkPad batteries qualify for a free replacement, the company said on its support site. The replacement offer applies to customers worldwide.

Lenovo did not respond to requests for comment on the cause of the error. However, the company wrote on its support site that this was “not a safety recall and does not pose a safety hazard.”

The U.S. Consumer Product Safety Commission in June 2007 asked Lenovo to recall about 100,000 ThinkPad batteries that could overheat and cause a fire. Those batteries were manufactured by Sanyo Electric Co. Ltd.

The laptops affected by this issue include the ThinkPad R60, R61, T60, T61, X60, X61 models with battery part numbers 42T4546, 42T4566, 92P1141, 42T4550, 42T4567, 42T4568, 92P1169, 92P1173, 93P5028, 93P5030.

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2 Comments Add your own

  • 1. Carl  |  August 17, 2009 at 00:23

    I have owned Thinkpad laptops for over 10 years and I have always loved them and thought they were the best laptops. My current Thinkpad is X60s.

    But the customer support under Lenovo has slipped and I don’t think they care about good customer relations any more. When I bought my Thinkpad I also bought an extra battery which I rarely used because the battery life was so good. I was shocked when the battery failed with irreparable battery damage message after only 30 charging cycles. When I called Lenovo customer support, they refused to replace the battery, even though they have already done two recalls – they said mine was not the failing type. But I had proof with the battery utility that the battery failed with only 30 cycles.

    Now there is another recall, and again they say my battery does not qualify because it is not the failing type. My P/N is 92P1174 and only 92P1173 is on the list. They should replace every battery which fails below a certain number of cycles because the product clearly did not perform to its design specs.

    Here is an article about it:

  • 2. gadgetboi  |  August 17, 2009 at 09:19

    I guess every country has its own story. hehehe. yes, since the very begining, service center is consumers’ biggest enemy. and yes, i think lenovo makes thinkpad a bad name. thinkpad is classic laptop brand as macbook. By not listening to their consumers, i guess no one will trust thinkpad again. too bad My dad used to have thinkpad and now he switch to HP Pavilion now. I don’t know why but I guess he didn’t trust lenovo.

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